Senior Community Manager – Community & Owners Association

Objectives for the role

The Senior Community Manager leads a multi-community portfolio and is accountable for the overall management of the assigned community portfolio, including but not limited to service charge planning, approvals and collections; convening and leading AGAs and committee meetings; day-to-day site operations and supervision; stakeholder relationship management; oversight of service providers and contract performance; planning and delivery of community communications and events; coordination of DLP matters with the Developer and relevant parties; and liaison with all authorities, partners, and third parties that directly or indirectly support the community’s management and operations, ensuring full compliance with the MCD, SMS, policies, SLAs, and KPIs. The position drives continuous improvement, and leads risk, audit, and transformation initiatives across the portfolio.

Job Responsibilities

Owners Association (OA) Management

• Ensures full compliance with the governance documents, Law and Directions therein.
• Lead formation, registration, and governance of Owners Associations (OAs) across a portfolio.
• Chair and oversee AGAs and Board/Committee meetings; prepare packs, notices, presentations, and minutes.
• Caters to the secretarial and administrative requirements of the community (minutes of meetings, reports, presentations, letter, notice etc.)
• Manages community common areas and services therein (buildings, facilities, infrastructure, and landscaping, soft and hard services.
• Manages contracts or agreements with all parties who conduct business or transact with the community.
• Manages Reviews and implements methods for regular communications or updates with members of the community, residents etc.
• Liaise with authorities on community issues; resolve escalations and complex owner matters.
• Be available 24×7 to deal with emergencies outside working hours if required.

Financial Oversight

• Lead annual service-charge budgeting and FS auditing with Finance; present to ADREC and Boards.
• Own portfolio P&L performance; monitor variances; implement cost-savings and income initiatives.
• Manages community financials, insurances and related claims execution.
• Reviews and suggests initiatives to increase community income and cost savings.
• Drive collection strategies and recovery programs; track ageing and legal referrals.
• Identify cost-saving measures.

Customer Service & Communication

• Resolve resident complaints and ensure prompt response to concerns.
• Prepare community communications and campaigns; ensure clarity, compliance, and brand alignment.
• Build positive relationships with homeowners and act as the face of the association.
• Plan and support community events, promote a connected and engaging living environment.

Key Performance Indicators (KPI’s)

• Timely preparation and approval of budgets from ADREC.
• Percentage of community service fee collection against targets.
• Compliance with statutory and OA governance requirements.
• Board/Committee engagement quality and AGA completion
• Completion and analysis of customer satisfaction surveys.
• Vendor performance and service level compliance.
• Event participation rates and feedback.
• Successful execution of community initiatives.

Skills, Knowledge & Attributes

• Strong understanding of JOP laws and regulations in Abu Dhabi.
• Excellent financial acumen and budget management, ability to explain financials to committees.
• High-level communication and interpersonal skills.
• Organized, proactive, and solutions-oriented.
• Enthusiastic about community engagement and creating positive resident experiences

Education and Experience Requirements

• Professional Certification (e.g., CMCA, AMS, PCAM or equivalent).
• Deep understanding of JOP/strata law and Abu Dhabi regulations; adept at governance and stakeholder management.
• Previous experience in large scale mixed used developments.
• Strong financial acumen; confident presenting budgets/variance analysis to Boards
• Minimum 5 years’ experience in a similar role, preferably within a medium to large organization.
• Experience with managing communities in Abu Dhabi.
• Proficient in Microsoft Office Suite and community management platforms.
• Excellent communication, negotiation, and conflict-resolution skills.

The duties and responsibilities described above are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.